Child Safety Standards

InClub is committed to preventing child sexual abuse and exploitation (CSAE) on our platform. We maintain a zero-tolerance policy towards any content or behaviour that exploits or endangers children.

This page describes the safety controls that exist on InClub today, in plain language. Some of the protections we are committed to (in-app reporting, automated content moderation across all uploads) are in active development and not yet shipped; we describe their current state honestly rather than promise capabilities we don't yet have.

1. Age requirement and verification

InClub is intended for users aged 16 and older. We enforce the minimum age through a layered approach, not a single check:

• Self-declared date of birth at sign-up. Every member supplies a date of birth before completing account creation. Users who declare an age under 16 cannot proceed.
• Optional automated face-based age estimation on photo avatars. If a member chooses to upload a photo of themselves as their avatar, we run that image through an automated face-detection service hosted in Australia. The service returns an estimated age range; if the estimate falls below our minimum we block the upload and flag the account for review. No biometric template is stored either by the service provider or by us — we keep only the age-range result, the confidence score, and whether the check passed.
• Icon-avatar alternative. Members can choose to use an icon avatar instead of a photo. The icon path does not run the face-based age check. Members on the icon path rely solely on the self-declared date of birth — the same threshold (under 16 → account blocked) still applies. This alternative exists so members are not compelled to undergo face-based processing in order to use the platform, as required by Australian privacy law.

Accounts that fail any of these checks are blocked or closed. We do not knowingly retain accounts for users under 16.

2. Content controls today

Honest summary of what's in place right now:

• Club-level moderation. Every Club on InClub is operated by a brand. Club admins have moderation tools to remove content from their own Club, flag content for review, and remove members from their Club for breaching the Club's rules.
• Human review on escalation. Content that is flagged by Club admins or reported by members is reviewed by humans. We do not currently rely on automated systems to remove content without a human in the loop.
• Reporting via email. Anyone — member or non-member — can report content that endangers a child by emailing [email protected]. Reports are triaged on receipt and treated as the highest-priority queue.
• In-app reporting (in development). A dedicated in-app reporting tool — long-press or action menu on any post, comment, or member profile — is being built and will replace the current email-only path for in-app reports. Until it ships, the email address above is the primary route.

3. What we do not currently do (and why we say so)

Some platforms automatically scan every uploaded image for nudity or harmful content. InClub does not currently run any such automated content-moderation pipeline. The only face-based automated processing on uploaded photos is the age-range estimate described in section 1, and only on avatar uploads. Other media — post images, video thumbnails — is not screened by an automated content-moderation system before publication.

We describe this honestly so members and parents know what to expect. Strengthening this is on our roadmap; this page will be updated when it changes.

4. Action we take on confirmed violations

• Content takedown. Confirmed violating content is hidden from all feeds and member-facing surfaces immediately. We never delete the underlying record — it is retained in a non-public state so evidence is preserved for potential law-enforcement referral.
• Account suspension. Members who violate our child-safety policies have their account locked across the entire platform pending investigation.
• Permanent platform suspension. Confirmed violations result in permanent account suspension. Their content remains hidden but preserved as described above.
• Law-enforcement referral. Any suspected CSAE material is reported to the relevant national authorities — in Australia the Australian Federal Police via the ACCCE (Australian Centre to Counter Child Exploitation), and the National Center for Missing & Exploited Children (NCMEC) where applicable. Evidence is preserved in our systems specifically to support these referrals.

5. Member-initiated reporting

Members can report concerning content or behaviour through:

• Email: [email protected] for child-safety concerns (highest priority); [email protected] for privacy issues; [email protected] for legal notices.
• Club admin contact: for Club-specific issues, contacting the brand's admin via the Club itself is usually the fastest route.
• In-app reporting: a dedicated reporter is being built and will be added to the action menu on every post, comment, and member profile. This page will be updated when it ships.

6. Compliance posture

InClub complies with applicable child-safety laws and platform policies, including:

• The Online Safety Act 2021 (Cth) and the Online Safety Amendment (Social Media Minimum Age) Act 2024, Australia
• Google Play's Child Safety Standards (where the app is distributed via Google Play)
• Apple's App Store Review Guidelines (where the app is distributed via the App Store)

We cooperate fully with law-enforcement investigations and the eSafety Commissioner. Where suspected CSAE material is reported to us or detected by Club admins or members, we report it to the relevant authorities as required by law and preserve the evidence as described in section 4.

7. Contact

If you have concerns about child safety on InClub — or wish to report suspected CSAE content — please contact us immediately:

• Email: [email protected] (highest priority for child-safety concerns)
• Alternative: [email protected] if your concern requires legal notice

All reports are treated confidentially and with the highest priority. Where required by law, suspected CSAE material is also reported directly to law-enforcement authorities.

8. Changes to these standards

We update this page as our safety controls evolve. The next major update is expected when the in-app reporting tool ships, which will let us strengthen the language in sections 2 and 5 above.